To fund your account, open the cashier, choose a payment method, enter at least C$10 and complete the payment with your provider. Accounts in Canada use CAD, so the balance is shown in Canadian dollars.
How to make a deposit
Use the numbered steps below to complete the deposit.
- 1Open the deposit or cashier area and choose a payment method.
- 2Enter an amount of at least C$10.
- 3Provide the payment details requested by the chosen provider and authorize the transaction.
- 4Return to the account balance and confirm that the deposit has been credited before starting a game.
Which deposit methods can you use?
Compare the methods in the table and the additional options listed below before choosing how to fund the account.
| Deposit method | Minimum | Timeframe or condition |
|---|---|---|
| Visa | C$10 | Instant deposits |
| Mastercard | C$10 | Instant deposits |
| Interac | C$10 | Instant deposits |
| Paysafecard | C$10 | Minimum deposit is C$10 |
| MuchBetter | C$10 | Minimum deposit is C$10 |
| Neosurf | C$10 | Minimum deposit is C$10 |
The other accepted deposit methods are Apple Pay, iDebit, Instant Payments by Citadel and Flexepin.
How do you choose a payment method?
Choose a method that matches the payment source you already use and the speed you need. The provider may also apply its own approval process or transaction restrictions.
Cards and bank payments
Use the method that matches the payment source available to you, then follow the provider's authorization process.
Wallets
Apple Pay and MuchBetter are wallet-style options. A wallet can keep the payment separate from direct card entry, but the wallet provider still controls how its payment is authorized.
Prepaid methods
Paysafecard, Neosurf and Flexepin are prepaid methods. They can help you use a fixed amount that has already been loaded to the prepaid product, rather than entering a bank card for each payment.
What deposit conditions and limits matter?
Check the stated minimum and the amount shown in the cashier before submitting a deposit.
A payment provider can apply restrictions such as a transaction cap, funding-source rules or an identity match. Entering an amount within the casino minimum does not remove those provider-level checks. Read the amount shown before authorization and submit one payment at a time.
What currency does your account use?
Canadian accounts use CAD. This keeps the account balance in Canadian dollars when you deposit from a Canadian payment source.
Currency conversion can arise when the funding source uses another currency. The payment provider or card issuer determines the conversion rate and may apply its own conversion charge, so the amount leaving that source can differ from the CAD amount credited.
What can delay or prevent a deposit?
A declined payment usually means the provider did not authorize the transaction. Common causes include incorrect card details, an exceeded provider limit, insufficient funds, an expired payment instrument or a security block.
A pending transaction means the payment has not completed its processing stage. Avoid submitting a second deposit while the first is pending, because duplicate attempts can create two authorizations or make it harder to identify the original payment.
Details that do not match between the account and payment source can also stop a transaction. Use the same personal and payment information throughout the payment flow, and keep the transaction record if a status does not update.
How do withdrawals and fees work?
There are 7 withdrawal methods, including Visa, cheque and MuchBetter. Visa withdrawals have a timeframe of 3 - 7 business days.
Withdrawals may be subject to processing fees at the discretion of the casino. A deposit method and a withdrawal method can differ because deposits and withdrawals use separate provider routes, approval rules and processing stages.
How can you manage your deposit budget?
Set a spending budget before you deposit and treat each payment as money committed to entertainment, not as income. A deposit changes your available gambling balance; it does not determine the outcome of a game.
Use a fixed amount that fits your budget and stop when that amount is used. Choosing games deliberately can help you keep the session within that plan; you can browse the games page before funding the account.
How can you contact support?
Support is available 24/7 through Live Chat, Email Support and FAQ Page. The support languages are German, English and French.
- Live Chat: use the real-time support channel.
- Email Support: send a written payment question.
- FAQ Page: review the listed answers to common account questions.
